Refund policy

Return and Refund Policy

Last Updated: February 21, 2025

Overview

At Oakmaat, we strive to ensure your complete satisfaction with your furniture purchase. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website or authorized retailers.

Return Eligibility

Eligible Items

  • New, unopened items in original packaging returned within 30 days of delivery
  • Defective or damaged items reported within 7 days of delivery
  • Incorrectly shipped items reported within 7 days of delivery

Non-Eligible Items

  • Custom or made-to-order furniture
  • Items marked as "Final Sale" or "Clearance"
  • Items showing signs of use, assembly, or modification
  • Items without original packaging and documentation
  • Items returned after the eligible return period

Return Process

  1. Initiation: Contact our customer service team at support@oakmaat.com to initiate a return
  2. Packaging: Securely package the item in its original packaging
  3. Shipping: Schedule a pickup with our authorized shipping partner

Return Shipping

  • For defective or incorrectly shipped items: Oakmaat covers return shipping costs
  • For customer-initiated returns: Customer is responsible for return shipping costs
  • For items over 150 lbs: Special handling fees may apply

Refund Process

Standard Refunds

  • Original payment method will be refunded within 5-10 business days of return receipt
  • Original shipping charges are non-refundable unless the return is due to our error
  • Return shipping costs are non-refundable unless the return is due to our error

Damaged or Defective Items

  • Document damage with photos before accepting delivery
  • Report damage or defects within 7 days of delivery
  • Provide clear photos of damage for evaluation
  • Replacement or refund will be processed after verification

Special Circumstances

Large Items

  • Special handling fees may apply

Seasonal Items

  • Subject to modified return windows during peak seasons
  • Special return policies will be clearly marked at time of purchase

State-Specific Provisions

This policy complies with consumer protection laws in all U.S. states. Additional rights may apply based on your location:

  • California residents: Additional rights under the Song-Beverly Consumer Warranty Act
  • New York residents: Additional protections under NY State consumer protection laws
  • Other states: Additional rights as provided by state law

Contact Information

For questions or assistance regarding returns:

Policy Updates

Oakmaat reserves the right to modify this policy at any time. Changes will be posted on our website and will not affect orders placed prior to the change date.

Legal Notice

This policy is governed by U.S. federal law and the laws of the state where the purchase was made. Any disputes shall be resolved in accordance with our Terms of Service.